Frequently Asked Questions

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Other questions? Please email us.
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IMA Questions
• What is an IMA?
An IMA (Independent Merchandising Allowance) is an agreement between Nestlé® Waters North America Inc. and independent retailers that offers financial incentives based on purchases through approved MSA suppliers.

• How can I register for an IMA?
There are two ways to register for an IMA. The first is to have an approved distributor, wholesaler or a broker visit you and enroll your store in the IMA program. The second is to sign up online.

• When can I register for the 2014 IMA Program?
You can now register for the 2014 IMA Program online here.

• Can I still register for the 2013 IMA Program?
As of 11/30/13, the 2013 registration period has ended. But you can sign up for the 2014 IMA program now.

• What is MSA?
MSA is a company that tracks Nestlé® Waters products purchased through approved wholesalers and distributors. Nestlé® Waters uses this data to determine the IMA payout to independent retailers based on their purchased cases.

• Do I have to use an approved MSA supplier?
Yes. Only certain wholesalers and distributors who send their Nestlé® Waters purchase information to MSA are approved MSA suppliers. Nestlé® Waters uses this purchase information to determine IMA payments. All purchases need to be confirmed before sending out payments for IMA's.

• Who is eligible for an IMA?
Independent C-Stores that purchase Nestlé® Waters products from approved suppliers are eligible to participate in the IMA Program.

• Are club stores eligible as approved suppliers for an IMA?
No, club stores do not participate as approved suppliers in the IMA program. However, we do offer free POS to club stores. Simply complete the Free POS for Club Store form.

• How can I sign up for an IMA?
Simply sign up online.

• 
I registered my store online but now the system does not recognize my user name and password. What do I do?
You may have made a duplicate entry. If the same store was enrolled multiple times, our back-end system may have detected this and consolidated all of the duplicates into a single store entry, and the usernames linked to the consolidated stores may no longer work. All of your purchase information should be consolidated as well. To access your store information, try one of the other usernames. If you are not successful, contact us.

• How can I benefit from an IMA?
IMA Program holders can receive incentive payments based on their purchases. The more products you purchase, the higher the financial incentive. For specific questions about incentive payments or required purchase volume, please consult the IMA agreement.

• Why doesn’t the IMA Program Purchase Summary match the number of cases I’ve purchased?
If your sales volume is not what you are expecting, here are a few troubleshooting tips.

Were all of your purchases made through an approved distributor participating in the IMA Program?
Not all distributors of Nestlé® Waters products participate in the IMA Program. In order to receive a sales volume credit for your purchases, you must purchase through a distributor that is participating in the IMA Program. Log in to your online account, if you have one, to view a list of approved distributors in your area.

Did you recently register?
If you recently registered for the IMA Program, it may take up to six weeks for your volume to appear.

Did our tracking period recently change?
Each year in August, we switch from tracking Period I to Period II. All of the volumes return to zero at this point. Navigate to the “Purchase Volume” page and click on the “Annual Summary” tab to view your purchases for the full year.

Are you only missing the most recent month's volume?
Your Nestlé® Waters purchases, reported by approved suppliers, are updated on a monthly basis. However, it may take a few weeks before the data is updated electronically. Please check back in a few weeks to see if the missing volume has been added.

If you still have concerns about your purchase volume, please review the other FAQs or contact us.

• How are my store's purchases of Nestlé® Waters North America products tracked?
Your approved MSA supplier provides your purchase history of Nestlé® Waters products to MSA, who in turn provides this data to Nestlé® Waters. You can access your purchase history by logging in to your online account if you signed up for one.

• What brands count towards the Nestlé® Waters North America Inc. IMA?
All Nestlé® Waters brands count towards the IMA:

Arrowhead® Brand Mountain Spring Water
Deer Park® Brand Natural Spring Water
Poland Spring® Brand Natural Spring Water
Ice Mountain® Brand Natural Spring Water
Ozarka® Brand Natural Spring Water
Zephyrhills® Brand Mountain Spring Water
S. Pellegrino® Sparkling Natural Mineral Water
Acqua Panna® Natural Spring Water
Perrier® Sparkling Natural Mineral Water
San Pellegrino® Sparkling Fruit Beverages
resource® Natural Spring Water
Sweet Leaf® Iced Teas
Tradewinds® Iced Teas
Nestea® Iced Tea

• 
The 2014 IMA has Double and Triple Value Cases. How is this different from regular purchases and which products does this include?
Double Value case purchases each count as two cases toward case goals. Triple Value case purchases each count as three cases toward case goals. Click here to see cases values.

• How do I get my IMA payments?
There are two payments per year—in February and August. Checks will be mailed to the address you choose as your mail to address (not your store location address). Please check your profile to ensure we have your correct mailing address.

• Do I have to register online to receive my IMA payment?
No. However, you can track your incentive payment if you have an online account.

• How do I cancel my IMA?
If you are no longer participating in the IMA program, there is no need to cancel your IMA.

• When does my IMA expire?
The 2013 IMA program runs until December 31, 2013. Only Nestlé® Waters purchases made between January 1, 2013 and December 31, 2013 will count toward your 2013 IMA payment, as long as you are registered in the program. You can also enroll early for the 2014 IMA Program now.

• Who should I contact if I have questions about my IMA?
Please email us with your question(s), name, store name, address and phone number and we will be happy to answer your question(s) about the IMA program.

• How do I find an approved supplier?
Once you've registered, simply log in to your account and click the "Approved Supplier" link to see a list of suppliers in your area. Please remember that your Nestlé® Waters product purchases will only count if they are ordered through approved suppliers.

• 
If I don’t reach the next payment level by the end of the year, will my purchases roll over to to the next year?
Only Nestlé® Waters purchases made between January 1 and December 31 of the current year will count toward this year's IMA payment. Purchases do not roll over to the next year.

• Are purchases retroactive once I’ve enrolled in the IMA?
Purchase volume is retroactive within the current period (January 1-June 30 and July 1-December 31). For example, if a retailer enrolls for the IMA in October, volume credit will be retroactive to the beginning of the second period (July 1st), but not for the entire year. Other questions? Please email us.



Other questions? Please email us.
Online Account Creation
• How do I register for an online IMA?
Register your store online and create a username and password and you will be registered for the 2012 program.

• 
If I signed up for an IMA with a paper contract (not online), how do I activate my account once I receive an activation code in the mail?
You should receive an activation code by mail from Nestlé® Waters North America 2 to 4 weeks after you submitted your paper contact. Once you receive your activation code in the mail, go to https://www.sellbottledwater.com/activate and follow the instructions to create an online account. If you did not receive your activation code, or have misplaced it, please email us your name, store name, address and phone number and we will forward it to you.

• Why does it take 2 to 4 weeks to activate my store enrollment?
For security reasons, we need to verify that the store being registered is an actual c-store, and that the person completing the form can actually receive mail at that address. This takes some time and requires that we send a physical piece of mail to the address.

• I forgot my user name and/or password – what should I do?
Go to the Log-In / Registration page and click on the link that says "Forgot User Name?" or "Forgot Password?" You will be asked to provide information to verify your identity. Once we verify your identity, we will give you your username or password.

• I forgot my password and the answer to my security question – can I still access my account?
Please email us your name, store name, address and phone number and we will send it to you once we verify your identity.

• I have signed up for an IMA but did not receive any information. What do I do?
Please note that it takes 4-6 weeks for you to receive your activation code if you signed up with a paper contract. If you have waited 4 weeks, please email us your name, store name, address and phone number and we will look into the reason for the delay. If you signed up online, your account has been established.

• I have entered my activation code correctly but I got an error message. What do I do?
Your activation code is linked to your store zip code. Please re-enter your activation code and store zip code. If you still get an error message, please email us your name, store name, address and phone number and we will contact you.

• What are the benefits of having an online account?
Registered users can order free POS online for Nestlé® Waters brands and you can track your Nestlé® Waters purchase progress towards your IMA payment levels, view your average cases purchased per week and your store’s total purchases.

• I tried to create an account, but it says I already have one. What do I do?
If you believe your account was created in error, please email us your name, store name, address and phone number and we will contact you.

• Can I add another store to my account?
Yes – There are two ways you can set up multiple stores:
1. You can add multiple stores to your current profile by clicking "Add a Store" on the upper right side of the Welcome screen.
2. You can create a separate user name and password for each store.

• How can I prevent emails from Nestlé® Waters North America Inc. from getting filtered as "SPAM?"?

Other questions? Please email us.
POS Orders
• What is POS?
POS stands for point of sale. POS is usually signage and other materials that attract customers to specific products and brands.

• How do I order POS?
Registered IMA program participants can order POS by logging in, and then clicking "Order POS" from the left-hand navigation. If you have registered more than one store, be sure to select the correct store first in the drop-down.
Club store purchasers can also order POS by completing our Free POS for Club Store form.
Please note that you can only order POS once per day per store.

• How much does POS cost?
Nestlé® Waters provides IMA and C-stores who purchase from Club Stores with free POS.

• How much POS can I order?
An IMA customer may order POS once a day per store.

• What brands are available?
POS is available for the following brands:

Arrowhead® Brand Mountain Spring Water
Deer Park® Brand Natural Spring Water
Ice Mountain® Brand Natural Spring Water
Ozarka® Brand Natural Spring Water
Poland Spring® Brand Natural Spring Water
Zephyrhills® Brand Natural Spring Water
Nestlé® Pure Life® Purified Water
Perrier® Sparkling Natural Mineral Water
Sweetleaf® Iced Teas
Tradewinds® Iced Teas

• I just placed a POS order – when will I receive a shipment?
You can expect delivery within 2-3 weeks.

• How can I track my POS order?
Log into your account and click "Track POS" on the left side of the Welcome screen.

• I have not received my POS – who should I contact?
Log into your account and click "Track POS" on the left side of the Welcome screen for shipment status. You will receive confirmation via email once your order has shipped.
If it has been more than three weeks since your order has shipped, please email us your name, store name, address and phone number.


Other questions? Please email us.
Profiles
• What is my Owner Profile?
Your Owner Profile displays the information you provided when you registered. You can update or change your user name, password, and security question on your profile.

• What is my Store Profile?
Your Store Profile displays the information we have on file for your store. If any of the information is incorrect, please email us your name, store name, address and phone number, with any updates or corrections.

• How do I change my store address?
If you want to make changes to your store address, please email us your name, store name, address as it appears in your Store Profile and phone number, along with the correct store address.



Other questions? Please email us.
General Questions
• What is SellBottledWater.com?
As the number one bottled water company in the United States, Nestlé® Waters North America created SellBottledWater.com to help independent C-Store, Foodservice and Vending operators maximize their bottled water profitability. The website provides operators with product information, merchandising techniques, a profit calculator, a product sourcing tool and much more. Nestlé® Waters C-Store IMA Program participants can even manage their Nestlé® Waters accounts online, order FREE Point of Sale (POS) and track their purchases toward their IMA payment levels.
1 Source: AC Grocery PET Volume Share By Region 52 we 6/11

• What brands does Nestlé® Waters North America offer?
Get information on Nestlé® Waters brands, at
www.nestle-watersna.com


Other questions? Please email us.
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